Who Should Attend:

Anyone who wants to increase his or her communication skills to be more effective working with both internal and external customers.

Related Webinars:

This is a three-part series of webinars on communication skills. You may register for each one separately or for all three at a discounted price.

Communication Tune-up Webinar Series: All Three Sessions, February 18-April 21, 2020

Interpersonal Communication in the Workplace, February 18, 2020

Cross-Generational and -Cultural Communication, April 21, 2020

Webinar Overview:

This course builds a more specialized communication skill: handling difficult conversations well, even when the stakes are high and/or people get emotional. Participants will recognize what makes a conversation critical; learn the importance of staying in dialogue; identify and combat non-productive behaviors that can emerge; stay focused on real objectives; and influence others through listening and speaking persuasively, all while applying emotional intelligence to transform a confrontational situation into a cooperative one.

Webinar Instructor:

Carolina Selva, CS

Webinar Schedule:

Each webinar will be held from 2-3:30 p.m. Pacific Time. Attendees will be admitted 15 minutes before each webinar begins. The webinars are only available live; no recordings will be made available.

How to Participate:

Instructions will be emailed to attendees 24 hours before each webinar and we recommend that you test the link to the meeting as soon as you get the instructions. Webinars are best viewed using Internet Explorer as your browser. We recommend that you use a landline for both your phone and your internet connection.

This registration is for one person to attend. We manage our webinars on an honor-system basis; if more than one person from a utility wishes to attend, each is to register separately.

Webinar Fees:

Individual Attendee Registration:

This webinar:
Utility and Associate Member Rate: $75
Non-member Rate: $215

All three webinars:
Utility and Associate Member Rate: $190

(Please visit Communication Tune-up Webinar Series: All Three Sessions to register for the complete series and receive the discounted rate.)

Unlimited Attendee Registration*:

This webinar:
Utility and Associate Member Rate: $180

All three webinars:
Utility and Associate Member Rate: $460

(Please visit Communication Tune-up Webinar Series: All Three Sessions to register for the complete series and receive the discounted rate.)

*If your organization would like to send multiple attendees to this webinar or the full series, please contact Taryn Johnson at (360) 816-1446 or taryn@nwppa.org for further details.

Cancellation Policy:

Cancellations are accepted, with full refund, if request is made at least 30 days prior to the course. Within 30 days, fees are as follows: 15-29 days, $100; 1-14 days or "no show," 100% of registration fee. When possible, please send a substitute instead of canceling. NWPPA does not charge a fee for substitutions.

Continuing Hours:

This course qualifies for one continuing hour. Certificates are issued upon full completion of the course.

NWPPA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for 1 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.